This incident is resolved. Fanvil has confirmed that the downtime on their device-management service has ended and all of their services are back up and running. Fanvil phones should no longer show the "TR069 connect server failed" message. Calls were not affected at any point; the message appeared on the phone's screen only. If you still see the message on a handset, please restart the phone and contact our support team if it persists.
Posted Oct 22, 2026 - 13:30 IST
Monitoring
Fanvil phones are no longer displaying the "TR069 connect server failed" message. Calls were not affected at any point; the message appeared on the phone's screen only. We are still investigating what caused it and will post a final update once we have confirmed the cause.
Posted Oct 22, 2026 - 10:56 IST
Investigating
We are receiving reports from customers that their Fanvil phones are displaying the message "TR069 connect server failed". Please don't worry about it: this does not affect the phone system or your service. It only results in a message on the phone's screen. We are investigating and will update you as soon as possible. Thank you for your patience.