Update - We are continuing to work on a fix for this issue.
Jul 21, 2026 - 16:52 IST
Jul 21, 2026 - 16:52 IST
Identified - The issue has been identified and the issue is raised with upstream provider.
Jul 21, 2026 - 16:52 IST
Jul 21, 2026 - 16:52 IST
Update - Analysis indicates the issue originates with our upstream telephony carrier rather than the Nuacom platform, and it affects individual calls intermittently rather than all traffic. Outbound calls and the majority of inbound calls are unaffected. We have raised a fault with the carrier and will update as we learn more.
Jul 21, 2026 - 16:51 IST
Jul 21, 2026 - 16:51 IST
Investigating - We are investigating reports of one-way audio affecting a subset of inbound calls, where the caller cannot be heard by the answering agent.
Jul 21, 2026 - 16:51 IST
Jul 21, 2026 - 16:51 IST
Public API
Operational
Management Portal
Operational
Desktop App
Operational
Mobile App
Operational
Google Chrome Extension
Operational
3rd Party Integrations
Operational
Cloud PBX
Operational
Incoming Calls
Degraded Performance
Outbound Calls
Operational
Nuacom.com Website
Operational
Mobile Text Service (SMS)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.