We are continuing to monitor for any further issues.
Posted Aug 04, 2026 - 11:30 IST
Update
We are continuing to monitor for any further issues.
Posted Aug 04, 2026 - 11:18 IST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 04, 2026 - 11:18 IST
Update
We are continuing to work on a fix for this issue.
Posted Aug 04, 2026 - 11:17 IST
Identified
We have identified the cause of the incident as an issue affecting one of our platform databases, which is impacting call handling for a subset of accounts. Our engineering team is actively working on a fix. We will update this incident once the issue is resolved and services are fully restored.
Posted Aug 04, 2026 - 10:56 IST
Investigating
We are investigating reports of intermittent call failures affecting inbound and outbound calls on a subset of customer accounts.
Posted Aug 04, 2026 - 10:50 IST
This incident affected: Incoming Calls and Outbound Calls.