Incident Resolved: A sudden spike in database load caused degraded performance across several services, which in turn left a number of recordings stuck in our processing queue.
What we did initially: - Optimized the database cluster to eliminate the performance bottleneck - Rolled out more internal alerts related to the database
Impact Remediation - Manually cleared the backlog of unprocessed recordings - Conducted end‑to‑end verification to ensure all services returned to normal operation
We apologize for the disruption and appreciate your patience.
Posted Jul 15, 2025 - 15:30 IST
Update
We are continuing to investigate this issue.
Posted Jul 15, 2025 - 10:35 IST
Update
We are continuing to investigate this issue.
Posted Jul 15, 2025 - 10:34 IST
Update
Some of the customer accounts experienced delays in having their call connecting, we are investigating the issue, the system is fully operational.
Posted Jul 15, 2025 - 10:31 IST
Investigating
We are currently investigating this issue.
Posted Jul 15, 2025 - 10:21 IST
This incident affected: Desktop App, Mobile App, Cloud PBX, Incoming Calls, and Outbound Calls.