Resolved -
This incident has been resolved.
Aug 4, 14:54 IST
Update -
We are continuing to monitor for any further issues.
Aug 4, 11:30 IST
Update -
We are continuing to monitor for any further issues.
Aug 4, 11:18 IST
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 4, 11:18 IST
Update -
We are continuing to work on a fix for this issue.
Aug 4, 11:17 IST
Identified -
We have identified the cause of the incident as an issue affecting one of our platform databases,
which is impacting call handling for a subset of accounts. Our engineering team is actively working on a fix.
We will update this incident once the issue is resolved and services are fully restored.
Aug 4, 10:56 IST
Investigating -
We are investigating reports of intermittent call failures affecting inbound and outbound calls on a subset of customer accounts.
Aug 4, 10:50 IST