Resolved -
This issue was resolved last night 11:30PM by the upstream provider.
Jul 22, 10:06 IST
Update -
We are continuing to work on a fix for this issue.
Jul 21, 16:52 IST
Identified -
The issue has been identified and the issue is raised with upstream provider.
Jul 21, 16:52 IST
Update -
Analysis indicates the issue originates with our upstream telephony carrier rather than the Nuacom platform, and it affects individual calls intermittently rather than all traffic. Outbound calls and the majority of inbound calls are unaffected. We have raised a fault with the carrier and will update as we learn more.
Jul 21, 16:51 IST
Investigating -
We are investigating reports of one-way audio affecting a subset of inbound calls, where the caller cannot be heard by the answering agent.
Jul 21, 16:51 IST